How can we help you?

I’ve received a faulty/damaged item

Our Apologies and Resolution Process

We understand how disappointing it is to receive a faulty or damaged item, and we sincerely apologize for any inconvenience caused. At JuduMart, we are committed to resolving this matter promptly and ensuring your satisfaction. Please follow the steps below to report the issue and initiate the resolution process:

Reporting a Faulty/Damaged Item:

  1. Document the Issue:

    • Upon receiving your order, carefully inspect the packaging and the contents. If you notice any damage or faults, take clear photos that clearly show the issue.
  2. Contact Us Promptly:

    • Report the faulty or damaged item to us as soon as possible. Contact our customer support team at with your order number and attach the photos of the damaged or faulty items.
  3. Provide Details:

    • In your communication, include a detailed description of the issue. This information helps us understand the problem and expedite the resolution process.

Resolution Options:

  1. Replacement or Exchange:

    • Depending on the availability of the product, we may offer a replacement or exchange for the faulty or damaged item. We’ll ship the new item to you at no additional cost.
  2. Refund:

    • If a replacement is not feasible, we may offer a full or partial refund for the faulty or damaged item. Refunds are typically processed to the original payment method.

Important Notes:

  • Timely Reporting:

    • To ensure a swift resolution, please report the faulty or damaged item to us within [number of days] days of receiving the package.
  • Retain Packaging:

    • Keep the original packaging and faulty or damaged items until the issue is resolved. We may require them for verification or return purposes.
  • Non-Faulty or Non-Damaged Items in the Order:

    • If other items in your order are not faulty or damaged, they are not affected by the return. You can continue to enjoy them while we address the issue.

Frequently Asked Questions:

Q: Can I return only the faulty or damaged item, or do I need to return the entire order? A: In most cases, you may only need to return the faulty or damaged item. Our customer support team will provide guidance based on the specific situation.

Q: How long does it take to process a replacement or refund for a faulty or damaged item? A: We strive to process replacements or refunds as quickly as possible. The timeframe may vary, and our customer support team will keep you informed.

Q: Is there a cost for returning a faulty or damaged item? A: If we request a return, we will cover the shipping costs for returning the faulty or damaged item.

Need Assistance?

If you have questions or need assistance regarding a faulty or damaged item, please don’t hesitate to contact our customer support team at We’re here to help and ensure your satisfaction.

Thank you for choosing JuduMart. We apologize for any inconvenience caused and appreciate your understanding as we work to resolve the issue promptly.

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