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What if my order is damaged?

We’re Here to Assist You

We understand that receiving a damaged order can be disappointing. At JuduMart, we are committed to making things right for you. If your order has arrived damaged, please follow the guidelines below for a smooth resolution:

Reporting a Damaged Order:

  1. Document the Damage:

    • Upon receiving your order, carefully inspect the packaging and contents. If you notice any damage, take clear photos that clearly show the extent of the damage.
  2. Contact Us Promptly:

    • Report the damaged order to us as soon as possible. Contact our customer support team at with your order number and attach the photos of the damaged items.
  3. Provide Details:

    • In your communication, include a detailed description of the damage. This information helps us understand the issue and expedite the resolution process.

Resolution Options:

  1. Replacement or Exchange:

    • Depending on the availability of the product, we may offer a replacement or exchange for the damaged item. We’ll ship the new item to you at no additional cost.
  2. Refund:

    • If a replacement is not feasible, we may offer a full or partial refund for the damaged item. Refunds are typically processed to the original payment method.

Important Notes:

  • Timely Reporting:

    • To ensure a swift resolution, please report the damaged order to us within [number of days] days of receiving the package.
  • Retain Packaging:

    • Keep the original packaging and damaged items until the issue is resolved. We may require them for verification or return purposes.
  • Non-Damaged Items in the Order:

    • If other items in your order are not damaged, they are not affected by the return. You can continue to enjoy them while we address the issue.

Frequently Asked Questions:

Q: Can I return only the damaged item, or do I need to return the entire order? A: In most cases, you may only need to return the damaged item. Our customer support team will provide guidance based on the specific situation.

Q: How long does it take to process a replacement or refund for a damaged item? A: We strive to process replacements or refunds as quickly as possible. The timeframe may vary, and our customer support team will keep you informed.

Q: Is there a cost for returning a damaged item? A: If we request a return, we will cover the shipping costs for returning the damaged item.

Need Assistance?

If you have questions or need assistance regarding a damaged order, please don’t hesitate to contact our customer support team at We’re here to help and ensure your satisfaction.

Thank you for choosing JuduMart. We apologize for any inconvenience caused and appreciate your understanding as we work to resolve the issue promptly.

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